Informational Guide to Kuala Lumpur International Airport - KUL - Non Official

Kuala Lumpur Airport Terminals

Kuala Lumpur International Airport (KLIA) is the main gateway to Malaysia and one of Southeast Asia’s leading aviation hubs. Serving over 50 million passengers annually, KLIA is recognized for its modern infrastructure, efficient operations, and passenger-friendly amenities. The airport consists of two main terminals: KLIA Main Terminal (Terminal 1) and klia2 (Terminal 2), each designed to meet the needs of different types of travelers.

Brief Historical Background and Origins

KLIA was officially opened in 1998 to replace the aging Subang International Airport, which could no longer handle the growing demand for air travel. The airport was a key part of Malaysia’s Multimedia Super Corridor development plan, designed by renowned Japanese architect Kisho Kurokawa. Its construction aimed to position Malaysia as a global aviation hub, featuring innovative design and advanced technology. klia2, the second terminal, opened in 2014 specifically to accommodate the rapid growth of low-cost carriers.

Terminal Descriptions, Zones, and Levels

KLIA Main Terminal (Terminal 1):
This terminal is the primary hub for full-service and international airlines. It features a striking, modern design with a "forest-like" interior, extensive glazed elevations, and natural lighting, creating a sense of openness and comfort. The terminal is divided into several zones and levels, including:

  • Check-in Hall: Located on Level 3, with a wide array of airline counters and self-service kiosks.
  • Departure Level: Level 3, with immigration, security, and duty-free shopping.
  • Arrival Level: Level 2, with baggage claim, customs, and ground transportation.
  • Satellite Building: Connected by an automated people mover for long-haul international flights.

klia2 (Terminal 2):
Dedicated to low-cost carriers, klia2 is one of the largest low-cost terminals in the world. It features a spacious, efficient layout with:

  • Check-in Hall: Level 2, with self-service kiosks and fast drop-off counters.
  • Departure Level: Level 2, with immigration and security.
  • Arrival Level: Level 1, with baggage claim and ground transportation.
  • Gates: Over 60 gates, organized for quick boarding and easy navigation.

Shops, Restaurants, and VIP Zones

KLIA Main Terminal:

  • Shops: Offers a wide range of international and local brands, including duty-free outlets, luxury boutiques, and souvenir stores.
  • Restaurants: Features global cuisine, local Malaysian specialties, and popular café chains.
  • VIP Zones: Multiple premium lounges, including airline-specific lounges and pay-per-use lounges, offering showers, dining, and business facilities.

klia2:

  • Shops: Large selection of retail outlets, including fashion, electronics, and convenience stores.
  • Restaurants: Diverse options from fast food to sit-down restaurants and local street food concepts.
  • VIP Zones: Premium lounges available for purchase, providing comfort and amenities for all travelers.

Services

Kuala Lumpur International Airport (KUL) offers a wide range of modern services in both its main terminals, KLIA (Terminal 1) and KLIA2 (Terminal 2):

KLIA (Terminal 1)

  • Check-in and Immigration: Multiple check-in counters (over 200), immigration, and customs for smooth departures and arrivals.
  • Shopping: Extensive duty-free shops, luxury boutiques, and souvenir stores across various levels.
  • Dining: Wide selection of restaurants, cafés, and food courts, including both international and local cuisine.
  • VIP and Lounge Services: Premium airline lounges and pay-per-use lounges with amenities such as showers, business centers, and relaxation areas.
  • Business and Connectivity: Free Wi-Fi, business centers, conference rooms, and electronic centers with internet, video conferencing, and office equipment.
  • Health and Wellness: Medical centers, first aid stations, fitness centers, saunas, spas, and prayer rooms.
  • Family and Accessibility: Children’s play areas, nursery, smoking areas, and accessible facilities.
  • Transportation: Direct access to the KLIA Express and KLIA Transit trains for fast connections to Kuala Lumpur city center; shuttle buses to KLIA2.
  • Hotel: Pan Pacific KLIA hotel within walking distance; airside transit hotel in the Satellite Building.

KLIA2 (Terminal 2)

  • Check-in and Immigration: Efficient check-in counters, immigration, and customs, designed for high passenger volume and low-cost carriers.
  • Shopping: Large retail area with fashion, electronics, convenience stores, and duty-free shops.
  • Dining: Numerous food outlets, including fast food, sit-down restaurants, and local street food concepts.
  • VIP and Lounge Services: Premium lounges available for all passengers, with comfortable seating and refreshments.
  • Business and Connectivity: Free Wi-Fi, business centers, and electronic centers.
  • Health and Wellness: Medical services, prayer rooms, and accessible facilities.
  • Family and Accessibility: Children’s play areas and family-friendly amenities.
  • Transportation: Shuttle buses and paid train service to KLIA and city center.
  • Hotel: Capsule hotel and other accommodation options within the terminal.

Shared Services in Both Terminals

  • Free Wi-Fi throughout the airport.
  • Currency exchange, ATMs, and banking services.
  • Baggage storage and porter services.
  • Concierge and VIP fast track services for arrivals and departures.
  • Information desks and touch-screen kiosks.

Tips for Passengers

  • Quick Transfers: Use the free shuttle train to move between terminals in just a few minutes.
  • Early Check-in: Take advantage of early check-in and baggage drop facilities at KL Sentral via the KLIA Express train.
  • Shopping: Duty-free shopping is available in both terminals, with special promotions for international travelers.
  • Wi-Fi: Complimentary Wi-Fi is available throughout the airport.
  • Prayer Rooms: Both terminals have well-maintained prayer rooms.
  • Luggage Storage: Secure luggage storage is available for transit passengers.

Below is a summary of some of the most popular routes from KLIA, along with their typical durations and the main airlines that operate them:

Destination Flight Duration Main Airlines
Singapore (SIN) ~1 hour Malaysia Airlines, AirAsia
Bangkok (BKK) ~2 hours Malaysia Airlines, AirAsia
Hong Kong (HKG) ~3.5 hours Cathay Pacific, AirAsia
Jakarta (CGK) ~2.5 hours Malaysia Airlines, AirAsia
Dubai (DXB) ~7 hours Emirates, Malaysia Airlines
London (LHR) ~13 hours Malaysia Airlines, British Airways
Sydney (SYD) ~8 hours Malaysia Airlines, Qantas

Transfer between terminals

Free transfer service between KLIA and Klia2 is now available for passengers with interconnected flights.

Note that the service has to be booked in advance.


Location Map

Video Airport Guide